MarketMeSuite Forum

3. From there, you will get a pop up screen with the type of account you wish to add. Facebook, Twitter or Linked.In. Click on the one you need and then fill out the details:

4. Once you have done that, you will receive confirmation that your account has been added.

1a. Integrating Facebook Pages and Groups

1. Go to Compose a Message

2. Then click the Sync Accounts button in the top right of the window.

This should then sync all the Facebook Pages and Groups.

Note

A Facebook Page will only integrate when one of the Social Profiles already added has admin privileges on that Facebook Page.

1b How to Remove Social Profiles

To remove Facebook, Twitter, LinkedIn, Pages etc. that you have added to your MMS account.

1. Go to the dropdown in the top right hand side of your dashboard and select Settings.

2. In the left hand side of the Settings Window that appears go to Social Networks.

3. Then press the Delete icon on the accounts you wish to remove from your MMS dashboard.

2 - How To Add Team Members

If you have colleagues or other people you wish to add as a "User" to your MarketMeSuite, you will need to use this feature. You can add as many users as you like for free! Here's how:

1. Go to the top right of your screen and you will see your profile image.
2. Click on the drop down next to your image and select "Add Team Member" Please note, only Master Users accounts can add profiles:

3. Fill in the new Team Members details.

4. Click 'Add Team Member'

5. Go to settings

6. Go to "Social Networks":

7. Then click on the "Permissions" button.

8. Tick those that you wish to have permission for that Facebook Account, Page, Twitter Account, etc. Those with ticks will be able to interact with those accounts.

2a What Is The Best Way To Manage My Clients?

1. You can either add each additional client as a team member, and log in each time for each client and only give the client access to their own accounts.
or
2. You can add all of their social accounts to the "master" account and create specific smart inboxes for each client.

A lot depends on whether or not you want the client to have access to the dashboard as well.

First step is to add all of the accounts to the master account so you can then filter or give permission.

You may want to leave the "master" account as more of an admin, and even set yourself up as a "user". Or just make a smart inbox and do it all out of the admin. It's up to you!

Once all your client's profiles are added to the Master Account, you will be able to produce downloadable reports for your clients using our analytics.

How To Remove Team Members:

If you no longer want a user on your account, you can un-tick all of their permissions. More control over this will be released in time.

3 - How To Add A Smart Inbox

Smart Inboxes really are powerful tools for interacting with social media, there are a whole plethora of things you can do with them,

We've put together a video that will explain:

http://youtu.be/0EJph45nK2A

Below is just one example.

1. Click on Add Smart Inbox:

2. Personalise and focus your Smart Inboxes by selecting filters from the left and specifying Social Profiles, Accounts, Dates, Feeds etc. on the right.

3a Viewing Your Facebook Pages / Groups:

Currently you can view your Facebook pages (or groups) by creating a Smart Inbox for them. To do this, go to "Add Smart Inbox" and then add the name for your Facebook page (or group):

You can then click on that filter and it will pull in all your page feeds.

Then click on "Create Inbox".

4 - How To Compose An Update Or Message:

1. Click on "Compose a Message" at the top of the dashboard.

You can now compose a message and start by typing in and then selecting the account(s) you wish to post from or to:

4a Post As A Facebook Page:

You can also post as a Facebook page.

Go to "Compose A Message" .
Start typing in your Facebook page name. When you see it appear in the drop down, simply click on it.

You can add as many accounts as you like to post as. It really is that simple!

4b Posting to Multiple Profiles at Once

This is super easy.

Go to "Compose A Message"
In the "Send As" section, you simply keep adding Facebook, Twitter and LinkedIn profiles, accounts, pages and groups!

5 - How To Schedule Updates

This is a super easy feature to use!

1. Click on "Compose a Message" at the top of the dashboard.

2. Start writing the names of the social profiles you wish to send the message from and select them from the dropdown as they appear.

3. Create the message.

4. Tick the Schedule Box.

5. Open the Set Date form.

6. Pick the time and the day you want it to go out and then press the blue "Schedule" button.

5a How To Bulk Import Your Scheduled Updates

You can bulk import your scheduled updates easily with Social Inbox.

Here is the video tutorial for this feature: http://screencast.com/t/H15nAYUJe

Locate Pending Messages in the left hand tool box:

Then select "Import" in the top row:

You can then download the example file so you have all the formats pre-made:

Find the downloaded file and then use that as your template. Row one shows the network and the network type. The second shows the messages and update you wish to publish, the third row controls the time and date that they will go out. The fourth row shows the account that the update will publish to and finally the final row allows you to select any pages or groups you may wish to schedule to.

Save the file as a CSV file and then go back to your MarketMeSuite and click "Choose File" and upload.

Note: you can set X time intervals by setting two updates at X time apart. Then just drag the time column down and it will set all the other tweets at that time interval!

5b Adding Bulk Scheduled Messages CSV With Open Office Calc

1. After you have opened the file in Open Office Calc, change the existing information for your own, complete each post with

Network/Type
Status (this is your message)
Time (this is when your message will go out, set it according to your local time zone)
Account Name (this is the name of the account that will post the message)
*Page/Group Name (if you're posting to a group or page, write the name exactly in here)

*Optional

2. Click Save and then upload the CSV

5c Deleting Scheduled Messages (Including Multi-Delete)

To delete scheduled messages and to delete multiple scheduled messages at once,

1. Go to Pending Messages.

2. Check the boxes of the messages you wish to remove.

3. Click the Delete Messages Icon in the top toolbar.

6 - How To Upload And Manage Photos

1. Click on "Compose A Message" icon.

2. Select the Camera icon from the quick tools beneath the message box.

3. Use the new features that appear to upload a picture

You then pick your image, write a description if you want and then hit "Upload".

You can then view your photos in the "Manage Pictures" tab in the left hand tool bar:

7 - Using And Adding Macros

Macros are a great way of saving time. If you know you are sending out tweets with the same content a lot, you can just add it as a macro so you can use it without having to type it each time!

You can do this by writing out a message or a reply to someone then clicking on the save disk under the writing box:

You can then see your macros and manage them from there:

8 - How To Use The RSS Feed

Only Admin user accounts can add RSS Feeds. To do this, locate the RSS Management option in the left tool bar:

Click on this and you will then see a small + and - icon. Click on the +:

Follow the steps in the wizard to construct your RSS Feed settings.

You can then see all your feeds in a list. You can manage each feed by clicking on it and getting the data box up to the right hand side:

9 - Set Up Geo-Targeted Searches

Click on add search at the bottom of the list:

Then create the search and location:

10 - Search All Content

In version 4 you can search through all your old tweets, tweets in your timeline, updates, everything! You can do this by clicking on the search bar in the top right corner of your screen:

The best results come in when you search using quotations. For example, "MarketMeSuite Appoints" and then you get all the updates strictly about that subject show in the results!

It then brings up all the updates which have mentioned that word or phrase so you can always find a tweet or item at any time!

11 - How To Manage Twitter Lists

Open up "Settings" and go into "Social Networks":

Click on the “List” icon and choose which lists you would like to pull in and save:

Screen_shot_2012-01-26_at_11-1.30.09_AM.png

You can now filter for these lists using “Smart Inboxes and ensure you select "feed type" and pull in twitter list.

12 Real Time Searches

Real Time Searches are a great way to see exactly what the world is saying about your business or field. It searches Twitter or Facebook for the terms you put in, you can even filter it by location to search your local area for people interested in your services!

12a What Does "Best Results" Mean?

Best Results is a clever feature that filers your results so the messages you get are from relevant people talking about your field of interest.

Note: By selecting Best Results, your search will not include messages with the following:

Links
Hashtags
Email Addresses
Irrelevant Spam

Helpful Extra's!

1 - How To Flag Content

If you see an update you want to save or store in a safe place, then flagging is perfect for you.

Locate the update in your stream and click on it. You will then see a small flag icon under the update at the end of the right hand side, click on tis to get your color options up:

From here you can pick the color you wish to assign it by clicking on the appropriate flag.

You can then see all your flagged content by going to "Flag Inboxes" on the left of MMS:

Your flagged content will then be under the color flag you set it as. You can un-flag items by clicking on the white/clear flag at the end right.

2 - How To View A Conversation

If you have a conversation going with someone on Twitter, you may want to be able to view it from the start. MarketMeSuite allows you to do this. You can do this by simply clicking on the "Show Conversation" under the selected tweet:

3 - Follow Back

Click on the Follow Back option at the bottom of the left hand tool bar:

Select the account you wish to have Follow Back run on:

Click Run:

You can select who to add to a BlackList (so you don't follow them back by accident) or manually select people by clicking on them so the boxes are ticked. Alternatively, you can follow every one back in one go by selecting "Select All" option:

Once the appropriate people have been selected for follow back, click on the Follow Back icon in the top tool bar:

4 - How To Use The Un-follow Tool

Click on the Un-Follow tab at the bottom of the left hand tool bar:

Select the account you wish to run the un-follow tool on:

Click Run.

You will then get a list of people who you follow but do not follow you back. You can choose to add some of these people to a white list, for example celebrities you wish to follow. These will stop showing up in the un-follow too each time you run it so you wont accidently un-follow them:

You can now either choose to "Select All" to unfollow or select the ones you wish to un-follow manually by clicking on them:

Once the appropriate people have been selected, you can un-follow them by clicking on the "Un-follow Selected Users" icon in the top:

5. Automatic DMs (Direct Message)

1. Click 'Automatic DMs' in the left-side Toolbar.

2. Turn Auto DMs on and off with the Auto DMs switch in the top toolbar.

3. Click the + icon to add a new DM.

4. The Create an Automatic DM window will appear. Select the account you wish to send from in the dropdown.

5. Compose the message in the box.

6. Click Create when you are happy with the message.

The DMs will stack in the center pane, when someone new follows you, MMS will choose one of these at random and send it to your new follower as a DM!

To edit the DM, just select it in the center pane and then edit on the right, click save when you are happy.

Quick Start Video:

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